Alberta Heights Apartments Fire – Updates & Information

We are committed to keeping our residents informed following the fire at Alberta Heights Apartments on May 4, 2026. This page will serve as a central source for updates, information, and answers to frequently asked questions as they become available.
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Our priority remains the safety and well-being of our residents, and our team is actively working through next steps. We understand there are many questions, and while we may not have all the answers immediately, we are committed to providing clear and timely communication as more information is confirmed.

Frequently Asked Questions

Is my unit livable?
Unfortunately, Alberta Heights Apartments cannot be lived in. The fire caused significant damage, including to the main mechanical room, which affects essential building systems.

Because of this, your apartment home will not be available for occupancy for an extended period. Current estimates are that rebuilding and repairs may take several months, potentially 8–12 months.
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We understand how difficult and overwhelming this is, and we are continuing to work through next steps while sharing updates as they become available. We encourage residents to explore alternative housing options during this time, and we will continue to provide resources to help support you.
What is the condition of my apartment?
​The condition of apartments varies depending on their location within the building.
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  • Apartments in the northwest section of the building were destroyed by the fire.
  • Apartments located near the northwest section have experienced significant water and smoke damage.
  • Apartments on the far south and far east areas primarily have smoke damage, and in some cases, personal belongings may be salvageable.

We understand how important your belongings are, and we will continue to provide guidance and coordinate access as it becomes safe to do so.

When can I get access to my apartment?
Access will be provided once the building has been properly secured and deemed safe by the contractor and the insurance adjuster.  It is anticipated that access to this property will not be granted until sometime next week.  Once we have been notified an email will be sent to all residents to schedule a time to have access to their apartment.

In the meantime, garage-only access will be available starting Friday, May 8. Residents can schedule a time using this form: https://metroplains.jotform.com/261265949803971 

Due to the lack of electricity, access will be limited and all residents will need to be accompanied by a member of management while inside the building.

We understand how important it is to retrieve your belongings and will coordinate access and scheduling as soon as it is safe to do so.

UPDATE (Friday, May 8, 2026):
At this time, we have been granted limited access for essential items to specific areas of the building only. Access is currently restricted to the southeast wing, including the following units: 120, 121, 122, 123, 124 220, 221, 222, 223, 224 320, 321, 322, 323, 324

All other sections of the building have been deemed unsafe at this time and will require further inspection before any access can be granted.

We will begin scheduling supervised, controlled access by appointment only on Monday, May 11, from 12:00 p.m. to 7:00 p.m.

Only three (3) appointments will be scheduled per hour. Please complete the scheduling form once per apartment home only to ensure all residents have an opportunity to secure an appointment time. Schedule an appointment here: https://metroplains.jotform.com/261273792653969​

Important Information Before Scheduling:
  • Appointments are limited to 1-hour time slots. You will only have access during your scheduled time.
  • Access at this time is for essential items only. Additional appointments may be scheduled at a later date for larger or non-essential belongings.
  • Arrive 15 minutes early. Check-in will take place at the tent located at the entrance of the driveway.
  • Bring identification. If you do not have your ID, we will verify your identity through other means.

Safety & Access Guidelines:
  • Due to heavy smoke and building conditions, entry may not be suitable for individuals with respiratory concerns.
  • Some personal protective equipment (PPE) will be available, including masks, gloves, and booties; however, you may bring your own if preferred.
  • We recommend bringing a flashlight, as some areas of your apartment home may be dark due to no electricity.
  • Maximum of 2 people per apartment.
  • No individuals under the age of 18 will be permitted inside the building.
  • Some units will not be accessible at any time due to structural or safety concerns.

If You Cannot Attend:
If you are unable to attend, you may send someone on your behalf.
  • Please provide them with a signed note or document stating you are authorizing them to access your apartment, along with your unit number.
  • Your authorized individual must also bring their ID for verification.

All access will be supervised, and time limits must be strictly followed to ensure safety for everyone involved.

We understand how important it is to retrieve your belongings and are doing everything we can to make this process as smooth as possible while keeping safety as the top priority.

If you have any questions, please contact us at 701-805-8241.

UPDATE: 5/11/2026
Additional units now approved for access on Wednesday, May 13th from Noon-6pm. 
100, 101, 115, 116, 117, 118, 200, 201, 215, 216, 217, 218, 300, 301, 315, 316, 317, 318
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Schedule here: https://metroplains.jotform.com/261304236486961 

Does MetroPlains have any apartment openings or know where I can find alternative housing?
MetroPlains may have limited availability at other properties, and we are working to identify options where possible. In addition, we have compiled a list of affordable housing availability that includes both MetroPlains communities and other housing providers in the area.

👉 Please refer to the attached housing availability list for current options to assist you in your search.

MetroPlains Management (Bismarck Properties): 701-319-3709
​MetroPlains Management (Mandan Properties): 701-425-4249

We understand how important it is to secure housing as quickly as possible and encourage you to review the list and reach out to properties directly for availability.
What steps do I need to take to vacate my apartment?
Arrangements will be made for you to access your unit, and all notice to vacate paperwork will be completed in person at the time scheduled for your entry. When Management escorts you into the building to salvage any remaining personal property, your keys and any garage remotes will be collected.

Security Deposit Processing: Management will ask you to provide a forwarding address where your security deposit and itemized statement can be mailed. Providing this information may help expedite processing. Deposits will be returned in accordance with North Dakota law, and any applicable deductions, such as unpaid rent or damages, will be itemized for your review.
Will my security deposit be returned?
Yes, security deposits, along with any May rent refunds (if already paid), have now been processed. Checks are being distributed to residents during scheduled garage access or during additional times/locations listed below. A valid ID is required to pick up your check.

Current pick-up times and locations:
  • Thursday, May 14, 2026: 4:00 p.m. - 6:00 p.m. - 100 West Main Apartments (100 West Main Ave, Bismarck, ND 58501)
  • Friday, May 15, 2026: 11:00 a.m. - 1:00 p.m. - 100 West Main Apartments (100 West Main Ave, Bismarck, ND 58501)
If I paid May’s rent will it be returned?
If you have already paid May rent, it will be credited back to you. Your rent will be returned to you when the security deposit is returned to you. A reminder, please return your keys.
What about my utilities for my apartment? Do I need to disconnect them?
Yes, we encourage residents to contact their utility providers, including electric, cable, and internet services, to discuss disconnection or account changes.
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This will help prevent ongoing charges and ensure your accounts are handled appropriately given the current situation.
How do I obtain my mail ?
There will be no mail delivered for up to 8-12 months. We recommend going to directly to the official USPS site: https://www.usps.com/manage/forward.htm
How can I access my garage if it has an automatic opener and there is no electricity?
We understand the urgency of needing to access your vehicle and personal belongings.

If your garage uses an automatic door opener, please email [email protected] or call 701‑805‑8241 to let us know. This will allow us to coordinate with a vendor to assist with safely gaining access.
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We will work to schedule access and provide guidance once arrangements have been made.
Where has the Alberta Heights office been relocated to?
At this time, we are in the process of securing a new office location and will provide an update once space has been finalized.
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In the meantime, the main office line at 701‑222‑4406 has been temporarily routed to another location to ensure continued support and availability.
What services may be available to me for assistance?
​We understand this situation may create immediate and ongoing needs, and there are resources available to help support you during this time. Assistance may include:
This institution is an equal opportunity provider and employer. 
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