UPDATE: JUNE 8, 2026 - Garage Access & Scheduling Changes
As work begins it's next phase on-site, heavy equipment will be arriving in the coming days. To safely accommodate this next phase, access to the property must be more limited moving forward.
If you have already arranged access to your garage, those plans will remain in place. However, going forward, we will not be able to accommodate multiple visits to garages. Residents should plan to remove all remaining items when ready from garages in a single trip, using a moving vehicle if needed.
For residents who have renter’s insurance and still need apartment access, appointments must now be scheduled by phone. Online scheduling will no longer be available. Please contact 701-805-8241 to arrange your visit.
During this phase, only one final day will be permitted to remove any remaining belongings from your garage. All items are to be removed from the property by Friday, July 3, 2026.
To allow contractors and equipment to continue their work safely, access will be limited to the following times:
We appreciate your cooperation and understanding as we complete this important work.
If you have any questions, please don’t hesitate to reach out.
If you have already arranged access to your garage, those plans will remain in place. However, going forward, we will not be able to accommodate multiple visits to garages. Residents should plan to remove all remaining items when ready from garages in a single trip, using a moving vehicle if needed.
For residents who have renter’s insurance and still need apartment access, appointments must now be scheduled by phone. Online scheduling will no longer be available. Please contact 701-805-8241 to arrange your visit.
During this phase, only one final day will be permitted to remove any remaining belongings from your garage. All items are to be removed from the property by Friday, July 3, 2026.
To allow contractors and equipment to continue their work safely, access will be limited to the following times:
- Monday–Thursday: 3:00 PM – 7:00 PM
- Friday: 12:00 PM – 5:00 PM
We appreciate your cooperation and understanding as we complete this important work.
If you have any questions, please don’t hesitate to reach out.
Update: May 19, 2026 - Unit/Garage Access, Resident Meeting, & More
Update: May 19, 2026 - Unit/Garage Access, Resident Meeting, & More
We have received the structural engineer’s report for 27 apartments at Alberta Heights. We expect to receive the written report for the remaining units—those with more severe damage and currently unsafe for access—by early next week.
For the apartments that have been evaluated or are awaiting reports, please review the information below:
For the apartments that have been evaluated or are awaiting reports, please review the information below:
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Resident Meeting
Thursday, May 21, 2026 at 6:00 p.m. We strongly encourage all of you to attend the Resident Meeting on Thursday, May 21st, 2026 at 6pm at Public Works Building, 601 S 26th Street, Bismarck, ND where we will discuss the status of the building, recovery team’s process to retrieve apartment belongings, tenant reimbursement for relocation expenses, insurance coverage for loss of personal items and moving expenses. |
As a reminder, you can schedule access to your garage on Wednesday and Thursday of this week. To schedule access, you may sign up here: https://metroplains.jotform.com/261375667019969
We understand how difficult and stressful this situation is, and we truly appreciate your patience as we work through each step with safety as our top priority.
If you have questions or need assistance, please contact the Alberta Heights Fire Line at 701-805-8241 or [email protected].
We understand how difficult and stressful this situation is, and we truly appreciate your patience as we work through each step with safety as our top priority.
If you have questions or need assistance, please contact the Alberta Heights Fire Line at 701-805-8241 or [email protected].
SOUTHEAST WING (Apartments 121, 122, 123, 124, 221, 222, 223, 224, 321, 322, 323, and 324)
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IMPORTANT INSURANCE NOTICE The relocation and recovery team will take additional steps to document all items in a way that aligns with the insurance company’s expectations, which helps support any potential claims for damaged belongings. The insurance company has advised that if you choose not to use the relocation and recovery team, you will not be eligible to file a claim for any damaged items. |
NORTHEAST WING (Apartments 115, 116, 117, 118, 120, 215, 216, 217, 218, 220, 315, 316, 317, 318, and 320)
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SOUTHWEST & NORTHEAST WINGS (Apartments 100, 101, 102, 103, 109, 111, 113, 200, 201, 202, 203, 209, 210, 211, 212, 213, 214, 300, 301, 302, 303, 309, 310, 311, 312, 313, and 314)
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Update: May 27, 2026 - Alberta Heights Resident Update & Access Scheduling
Update: May 27, 2026 - Alberta Heights Resident Update & Access Scheduling
We are ready to begin scheduling access for designated apartments and want to share an important update along with next steps.
Due to the number of apartments we are coordinating, appointments will be available through Monday. Access will be scheduled at a rate of two apartments every two hours to ensure each household is supported safely and efficiently.
On Friday, we will also hopefully begin setting the schedule for appointments taking place next week.
Please use the following link to select an available time that works best for you: https://metroplains.jotform.com/261465648631968
The following apartments are currently included in this phase of access scheduling:
At your scheduled time, please enter through the north entrance and inform security you are meeting with the relocation team. The team will have a designated area where you can view your apartment via live video while they assess belongings inside the unit.
The relocation team will enter your apartment and help identify items that may be salvageable.
If Salvageable Items Are Identified
Items you choose to keep will be packed and removed. Belongings can be transferred to a garage/storage pod or to a vehicle or moving van you bring to the site.
If items are moved to a garage or storage pod, you will need to schedule a second appointment to pick them up and will be responsible for loading and unloading. If you bring a moving van, the recovery team will load items from your apartment into the van, but you will be responsible for unloading them at your new home.
Moving van costs are the responsibility of the resident; however, receipts may be submitted to the ND Lions Emergency Relief Fund for potential reimbursement at https://ndlionser.com.
Scheduling is available seven days per week from 8:00 AM to 6:00 PM, and our goal is to complete access for all impacted residents within the next 7–10 days.
If you need assistance completing the form or scheduling your time, please call or text 701-805-8241—our team is here to help.
We appreciate your patience as we work through this process and will continue to keep you informed.
Due to the number of apartments we are coordinating, appointments will be available through Monday. Access will be scheduled at a rate of two apartments every two hours to ensure each household is supported safely and efficiently.
On Friday, we will also hopefully begin setting the schedule for appointments taking place next week.
Please use the following link to select an available time that works best for you: https://metroplains.jotform.com/261465648631968
The following apartments are currently included in this phase of access scheduling:
- Apartments exposed to the elements: 102, 103, 109, 202, 203, 209, 210, 302, 303, 309, and 310
- Apartments in the northwest wing: 111, 113, 210, 211, 212, 213, 214, 310, 311, 312, 313, and 314
- Apartments deemed necessary for removal: 217, 218, 220, 301, 315, 320, 321, and 322
At your scheduled time, please enter through the north entrance and inform security you are meeting with the relocation team. The team will have a designated area where you can view your apartment via live video while they assess belongings inside the unit.
The relocation team will enter your apartment and help identify items that may be salvageable.
If Salvageable Items Are Identified
Items you choose to keep will be packed and removed. Belongings can be transferred to a garage/storage pod or to a vehicle or moving van you bring to the site.
If items are moved to a garage or storage pod, you will need to schedule a second appointment to pick them up and will be responsible for loading and unloading. If you bring a moving van, the recovery team will load items from your apartment into the van, but you will be responsible for unloading them at your new home.
Moving van costs are the responsibility of the resident; however, receipts may be submitted to the ND Lions Emergency Relief Fund for potential reimbursement at https://ndlionser.com.
Scheduling is available seven days per week from 8:00 AM to 6:00 PM, and our goal is to complete access for all impacted residents within the next 7–10 days.
If you need assistance completing the form or scheduling your time, please call or text 701-805-8241—our team is here to help.
We appreciate your patience as we work through this process and will continue to keep you informed.
Update: JUNE 6, 2026 - COMPLETING YOUR PERSONAL PROPERTY LOSS FORM
We recognize the hardship and disruption caused by the recent fire, and we remain committed to supporting you through the recovery process.
As we continue to assist, we ask that you complete the Personal Property Loss form. This form is an important step in documenting your belongings and initiating the insurance review process.
We have also provided a handout from the adjuster designed to help you recall items that may be easy to overlook. We encourage you to use this resource as you complete your list to ensure it is as thorough and accurate as possible.
Important Reminder: The determination of reimbursement for your personal belongings is made solely by the insurance carrier—not the Owner or MetroPlains Management.
Insurance decisions may be influenced by factors such as:
Please be aware that the insurance review process may take several weeks as claims are evaluated.
We appreciate your patience and the resilience you have shown during this difficult time, and we remain available to provide assistance as needed.
As we continue to assist, we ask that you complete the Personal Property Loss form. This form is an important step in documenting your belongings and initiating the insurance review process.
We have also provided a handout from the adjuster designed to help you recall items that may be easy to overlook. We encourage you to use this resource as you complete your list to ensure it is as thorough and accurate as possible.
Important Reminder: The determination of reimbursement for your personal belongings is made solely by the insurance carrier—not the Owner or MetroPlains Management.
Insurance decisions may be influenced by factors such as:
- The proximity of your apartment to the fire and structural collapse
- Whether you carried renters insurance at the time of the loss
Please be aware that the insurance review process may take several weeks as claims are evaluated.
We appreciate your patience and the resilience you have shown during this difficult time, and we remain available to provide assistance as needed.
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Alberta Heights Apartments Fire – Updates & Information
We are committed to keeping our residents informed following the fire at Alberta Heights Apartments on May 4, 2026. This page will serve as a central source for updates, information, and answers to frequently asked questions as they become available.
Our priority remains the safety and well-being of our residents, and our team is actively working through next steps. We understand there are many questions, and while we may not have all the answers immediately, we are committed to providing clear and timely communication as more information is confirmed.
Our priority remains the safety and well-being of our residents, and our team is actively working through next steps. We understand there are many questions, and while we may not have all the answers immediately, we are committed to providing clear and timely communication as more information is confirmed.
Frequently Asked Questions
Is my unit livable?
Unfortunately, Alberta Heights Apartments cannot be lived in. The fire caused significant damage, including to the main mechanical room, which affects essential building systems.
Because of this, your apartment home will not be available for occupancy for an extended period. Current estimates are that rebuilding and repairs may take several months, potentially 8–12 months.
We understand how difficult and overwhelming this is, and we are continuing to work through next steps while sharing updates as they become available. We encourage residents to explore alternative housing options during this time, and we will continue to provide resources to help support you.
Because of this, your apartment home will not be available for occupancy for an extended period. Current estimates are that rebuilding and repairs may take several months, potentially 8–12 months.
We understand how difficult and overwhelming this is, and we are continuing to work through next steps while sharing updates as they become available. We encourage residents to explore alternative housing options during this time, and we will continue to provide resources to help support you.
What is the condition of my apartment?
The condition of apartments varies depending on their location within the building.
We understand how important your belongings are, and we will continue to provide guidance and coordinate access as it becomes safe to do so.
- Apartments in the northwest section of the building were destroyed by the fire.
- Apartments located near the northwest section have experienced significant water and smoke damage.
- Apartments on the far south and far east areas primarily have smoke damage, and in some cases, personal belongings may be salvageable.
We understand how important your belongings are, and we will continue to provide guidance and coordinate access as it becomes safe to do so.
When can I get access to my apartment?
Access will be provided once the building has been properly secured and deemed safe by the contractor and the insurance adjuster. It is anticipated that access to this property will not be granted until sometime next week. Once we have been notified an email will be sent to all residents to schedule a time to have access to their apartment.
Due to the lack of electricity, access will be limited and all residents will need to be accompanied by a member of management while inside the building.
We understand how important it is to retrieve your belongings and will coordinate access and scheduling as soon as it is safe to do so.
Due to the lack of electricity, access will be limited and all residents will need to be accompanied by a member of management while inside the building.
We understand how important it is to retrieve your belongings and will coordinate access and scheduling as soon as it is safe to do so.
Does MetroPlains have any apartment openings or know where I can find alternative housing?
MetroPlains may have limited availability at other properties, and we are working to identify options where possible. In addition, we have compiled a list of affordable housing availability that includes both MetroPlains communities and other housing providers in the area.
👉 Please refer to the attached housing availability list for current options to assist you in your search.
MetroPlains Management (Bismarck Properties): 701-319-3709
MetroPlains Management (Mandan Properties): 701-425-4249
We understand how important it is to secure housing as quickly as possible and encourage you to review the list and reach out to properties directly for availability.
👉 Please refer to the attached housing availability list for current options to assist you in your search.
MetroPlains Management (Bismarck Properties): 701-319-3709
MetroPlains Management (Mandan Properties): 701-425-4249
We understand how important it is to secure housing as quickly as possible and encourage you to review the list and reach out to properties directly for availability.
What steps do I need to take to vacate my apartment?
Arrangements will be made for you to access your unit, and all notice to vacate paperwork will be completed in person at the time scheduled for your entry. When Management escorts you into the building to salvage any remaining personal property, your keys and any garage remotes will be collected.
Security Deposit Processing: Management will ask you to provide a forwarding address where your security deposit and itemized statement can be mailed. Providing this information may help expedite processing. Deposits will be returned in accordance with North Dakota law, and any applicable deductions, such as unpaid rent or damages, will be itemized for your review.
Security Deposit Processing: Management will ask you to provide a forwarding address where your security deposit and itemized statement can be mailed. Providing this information may help expedite processing. Deposits will be returned in accordance with North Dakota law, and any applicable deductions, such as unpaid rent or damages, will be itemized for your review.
Will my security deposit be returned?
Yes, security deposits, along with any May rent refunds (if already paid), have now been processed. Checks are being distributed to residents during scheduled garage access or during additional times/locations listed below. A valid ID is required to pick up your check.
Current pick-up times and locations:
Current pick-up times and locations:
- Thursday, May 14, 2026: 4:00 p.m. - 6:00 p.m. - 100 West Main Apartments (100 West Main Ave, Bismarck, ND 58501)
- Friday, May 15, 2026: 11:00 a.m. - 1:00 p.m. - 100 West Main Apartments (100 West Main Ave, Bismarck, ND 58501)
If I paid May’s rent will it be returned?
If you have already paid May rent, it will be credited back to you. Your rent will be returned to you when the security deposit is returned to you. A reminder, please return your keys.
What about my utilities for my apartment? Do I need to disconnect them?
Yes, we encourage residents to contact their utility providers, including electric, cable, and internet services, to discuss disconnection or account changes.
This will help prevent ongoing charges and ensure your accounts are handled appropriately given the current situation.
This will help prevent ongoing charges and ensure your accounts are handled appropriately given the current situation.
How do I obtain my mail ?
There will be no mail delivered for up to 8-12 months. We recommend going to directly to the official USPS site: https://www.usps.com/manage/forward.htm
How can I access my garage if it has an automatic opener and there is no electricity?
We understand the urgency of needing to access your vehicle and personal belongings.
If your garage uses an automatic door opener, please email [email protected] or call 701‑805‑8241 to let us know. This will allow us to coordinate with a vendor to assist with safely gaining access.
We will work to schedule access and provide guidance once arrangements have been made.
If your garage uses an automatic door opener, please email [email protected] or call 701‑805‑8241 to let us know. This will allow us to coordinate with a vendor to assist with safely gaining access.
We will work to schedule access and provide guidance once arrangements have been made.
Where has the Alberta Heights office been relocated to?
At this time, we are in the process of securing a new office location and will provide an update once space has been finalized.
In the meantime, the main office line at 701‑222‑4406 has been temporarily routed to another location to ensure continued support and availability.
In the meantime, the main office line at 701‑222‑4406 has been temporarily routed to another location to ensure continued support and availability.
What services may be available to me for assistance?
We understand this situation may create immediate and ongoing needs, and there are resources available to help support you during this time. Assistance may include:
- American Red Cross - 701-368-4035
- Century Baptist Church (Crisis Care Chaplaincy) – 701-955-4333
- Salvation Army - 701-223-1889
- Call 211(First Link) will help you find loal resources.
- Community Action Program – 701-258-2240
- 2 Vets Moving (moving assistance) - 701-989-4577
- Kitty City (supporting displaced cats) - 701-220-4449
What kind of receipts can i get reimbursed for?
Hotel, food, clothing transportation – expenses you spent recovering from the fire. ND Lions Emergency Relief will review what you send, and most reimbursement checks will mail within a week. Click on the link to submit your receipts. https://ndlionser.com/
